Course booking terms and conditions - The Ultrasound Site

Course booking terms and conditions

Course booking terms and conditions

The Ultrasound Site Ltd

Course Booking Terms & Conditions for all courses including virtual mentoring sessions.

These Course Booking Terms & Conditions (“Terms”) will apply to the contract between you and The Ultrasound Site Ltd (“us” / “we”) of the provision of any courses to you including virtual mentoring MSK ultrasound services. Please read these Terms carefully and make sure that you understand them, before making a booking.

We amend these Terms from time to time. Every time you wish to book a course, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 9th April 2025.

Course Disclaimer

1.YOUR RESPONSIBILITIES

  1. You accept that some courses have a practical component to them which carries an inherent degree of risk. In particular, some procedures involve using needles or other sharp objects.
  2. You must carry out all procedures with due care, skill and attention and strictly in accordance with the instructions of your course tutor. Failure to do so may result in personal injury.
  3. You must at all times work within your own ability and scope of practice, if you are not confident in performing a procedure, you must immediately let your tutor know.
  4. You must not perform any procedure which you do not think you are able to do safely. We reserve the right to refuse your acceptance on a course if we feel it is outside your scope of practice and may put other participants at risk of injury.
  5. Procedures can involve physical exertion, and you must be confident in your ability to cope with any physical demands involved. If you are not confident that you can do this, or you experience any pain or discomfort, you must inform your tutor immediately.
  6. Procedures can involve human cadavers and so, due to the formaldehyde, you will not be permitted to attend the course if you are pregnant or breastfeeding. The course may also not be suitable if you have a sensitive stomach. If you feel unwell, please contact your tutor immediately.
  7. Procedures can involve ultrasound scanning of body parts, and partial disrobing or exposure of body parts. We will obtain your consent via a separate consent form before the course commences. If you have any concerns about these things (including any areas where you would not like to be scanned), you must inform your tutor immediately.
  8. Any images you share with us as part of supervision or mentoring should be completely anonymised of patient sensitive data. If they are not, we will return them to you and delete from our servers.
  9. The course will not involve the administration of any injections to participants. All procedures and practical components are designed to ensure participant safety and comfort.

2.CERTIFICATION

The course provides CPD (continuous professional development) knowledge and a certificate of attendance. These CPD events do not award a formal certificate of competency. You must enquire with your relevant professional body to confirm if the skills covered by the course are considered within the scope of your practice, and whether your professional insurance will cover you to use them in your practice. We advise that any skills should be maintained and developed through ongoing mentorship, peer support, and training.

3.COURSE MATERIALS, PHOTOGRAPHS AND RESULTS

  1. No photography is allowed at any of the courses, given the nature of the procedures.
  2. No ultrasound images or results obtained from any procedures may be used outside of the course. The results obtained from procedures carried out on the course are not intended for diagnostic purposes. No details of cadaveric specimens or procedure results may be shared outside of the course, including on social media.
  3. Your course materials will be provided in electronic form on a USB drive. This drive, and the course materials, are for your personal use only, and must not be copied, distributed, or otherwise used by you other than to supplement the course. You must not provide the drive or any course materials to any third parties.
  1. All materials provided during the course, including but not limited to those on the USB drive, are protected by copyright and other intellectual property laws. By participating in the course, you are granted a limited, non-transferable license to use these materials for personal and educational purposes only. You are expressly prohibited from reproducing, distributing, modifying, or using the materials for any commercial purposes without our prior written consent. Any unauthorised use of the materials may result in legal action.
  1. Your participation in the course may be recorded, and by participating in a course, you agree to our using images and video of you in our promotion of the courses. If you do not wish to be recorded, please inform your tutor upon arriving at the course.

4.VENUE AND FOOD

  1. The course venue may have its own rules and guidelines, which you must also obey. You may also be required to sign additional terms and conditions or contracts in relation to your use of the course venue. If you do not agree to (and comply with) these, you will not be able to participate on the course and you will not be issued a refund.
  2. Catering for our courses is generally provided by external providers, and we sometimes offer additional coffee and biscuits during the sessions. However, for certain courses, such as those held in cadaveric labs, catering will not be provided, and participants will need to make their own arrangements for lunch.
  3. We will inform you in advance if catering is provided for a specific course. While we strive to accommodate dietary requirements, we cannot guarantee that all food and beverages will meet specific needs or preferences.
  4. Please note that we do not accept liability for any issues arising from the consumption of food or beverages provided during the course, whether supplied by us or external providers. Participants are responsible for ensuring that any food they consume is suitable for their dietary needs.
  5. Any allergies, medical conditions or dietary requirements should be notified to us along with your booking.

5.REMOVAL

If you do not comply with these responsibilities, or we suspect that you are not in a suitable condition to attend or complete the course, we reserve the right to remove you from a course without a refund.

6.FEEDBACK

We welcome your feedback, so if you experience any problems regarding your course you must bring it to the attention of our staff as soon as possible and we will try to rectify the problem. If you feel that the problem was not resolved to your satisfaction, please inform us in writing via email to [email protected] within 28 days and we will respond within 28 days to resolve the matter to the satisfaction of both parties.

Other Terms

1.INFORMATION ABOUT US

  1. We operate the website www.theultrasoundsite.co.uk. We are The Ultrasound Site Ltd, a company registered in England and Wales under company number 09380397.
  2. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2.ORDERING THE SERVICES

  1. When you submit a booking for a course, you are making an offer to purchase the course under these terms and conditions. Acceptance of your offer, and the formation of a legally binding contract, will only occur once we have sent you an email confirmation of your booking. Until you receive this confirmation, no contract is formed, and we reserve the right to decline your booking request without providing a reason.
  2. Payment for courses must be made in full at the time of booking, unless otherwise agreed by us in writing. We accept payments via bank card using PayPal, credit card via Stripe, and direct bank transfers. If payment is not received within the specified time frame, we reserve the right to cancel your booking. All fees are non-refundable except as outlined in our Cancellation and Amendments section further below.
  3. Upon receipt of your booking, and payment of the course fee you will be sent an email confirming your booking.
  4. Subject to these Terms and any information set out on our website concerning the course, we will provide the course as specified in the course information using reasonable skill and care.
  5. If you are being funded to attend a course, the full course fee must be made at least 4 weeks prior to the course date, unless otherwise agreed by us in writing.

3.CANCELLATIONS AND AMENDMENTS

  1. We reserve the right to cancel a course in the event that the relevant tutor is unavailable due to illness or any other unforeseen circumstances, if the venue is unavailable, if there are insufficient bookings, or for any other reason which is beyond our reasonable control. In any of these situations every effort will be made to reschedule the course and if this cannot be done, we will refund the course fees in full. No payments will be made for your travel, accommodation, or administrative costs incurred as a result.
  2. If you are a business customer, you may cancel your booking up to 4 weeks before the course date by emailing us at [email protected] providing details of your course booking and notifying us of your cancellation, in which case we will make a full refund of the course fees, less a £50 administration fee. After this point, if you cancel or are unable to attend a course for any reason (including travel disruption, illness, or any other reasons outside of your control, or because we do not believe you are able to safely perform the practical elements of the course), no refunds will be issued, but you may appoint an alternative attendee.
  3. Consumer Cancellation Rights:  If you are purchasing the course as an individual and not for business purposes, you have the right to cancel your booking within 14 days without giving any reason. The cancellation period will expire 14 days from the day after you receive the booking confirmation email.  To exercise this right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email). You may use the below model cancellation form, but it is not obligatory.

Model Cancellation Form

To: The Ultrasound Site Ltd
Email: [email protected]
Address:  The Ultrasound Site Ltd, 19 Ridgeway, Epsom, Surrey, KT19 8LD

I hereby give notice that  I would like to cancel my place on the following course:

Course Name: _______________________
Booking Reference: __________________
Ordered on: _________________________

Name of Consumer(s): ________________
Address of Consumer(s): ______________

  1. If you cancel this contract in accordance with section 3 above, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel your place on the course.
  2. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  3. To appoint an alternative attendee, please email us at [email protected] with details if your course booking and the alternative attendee. By nominating an alternative attendee, you must ensure that they have read and accepted these Terms, and procure that they will comply with them in full.
  4. If any cheques you provide are returned due to insufficient funds being available in your account, a £15 administrative fee will also be payable.

4.COURSE CONTENT

  1. We will endeavour to cover all the topics outlined in the course information with reasonable skill and care and in accordance with practices consistent with the professional standards in the industry, but we accept no liability for failure to cover all or any part of those topics, and reserve the right to vary the course contents at any time.
  2. Neither the statement of objectives nor any other matter contained in the course information shall constitute a representation, condition or warranty by us that the course provider will achieve the objectives stated or otherwise achieve a particular level of knowledge or competence.
  3. You acknowledge that opinions expressed by the course tutor are those of the individual tutor and not necessarily ours at The Ultrasound Site Ltd.

5.LIABILITY 

  1. Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence or for our fraud or fraudulent misrepresentation, or for any other liability which can’t be lawfully excluded or limited.
  2. All warranties, conditions and other terms implied by statute or common law, including without limitation those relating to fitness for purpose and non-infringement, are to the fullest extent permitted by law, excluded from the contract.
  3. In respect of our liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, whether direct or indirect, arising in connection with the performance, or contemplated performance, of the contract:
    1. we will not be liable for loss of profits; loss of use or corruption of data or information; or for any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses;
    2. we will not be liable for any loss or damage of whatever nature caused by your failure to comply with these Terms; and
    3. our total liability shall be limited to the course fees paid or payable by you (or your funder) in respect of the course.

6.PRIVACY 

  1. We are committed to protecting your personal data and respecting your privacy.  Your personal details will be collected, stored and processed in accordance with Privacy Policy and applicable data protection laws, including the Data Protection Act 2018 and UK GDPR (General Data Protection Regulation).
  2. We will only use your personal details to provide the course services, process your bookings, liaise with our venue provider and communicate with you regarding your participation.
  3. In any event, we will not pass on your personal details to any third party other than as necessary to provide the course or as set out in these Terms and our Privacy Policy.
  4. We may use your details to contact you for marketing purposes in relation to future courses. If you would prefer not to receive these marketing communications, please let us know by emailing [email protected].

7.GENERAL

  1. Variation. We may vary these Terms by updating them at any time. Other than as agreed by us in writing, these Terms will apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
  2. Force Majeure.  We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, governmental actions, or interruptions in telecommunications or internet services. In such an event, we will endeavor to notify you as soon as possible and take reasonable steps to minimise the impact on our services.
  3. A waiver by us of any right under these Terms or by law is only effective if it is in writing and it applies only to the circumstances for which it is given. Our failure or delay in exercising any right or remedy under these Terms or by law shall not constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise by us of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.
  4. If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms, and the validity and enforceability of the other provisions of these Terms shall not be affected.
  5. Entire agreement. These Terms constitute the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter. You acknowledge that, in booking the course, you have not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract). Nothing in this clause shall limit or exclude any liability for fraud.
  6. Assignment. You shall not, without our prior written consent, assign, transfer, charge, mortgage, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms.
  7. Rights of third parties. Except as set out in these Terms, a person who is not a party to these Terms shall not have any rights under or in connection with them.
  8. Governing law and jurisdiction. These Terms and the contract shall be governed by, and construed in accordance with, the law of England and Wales and we and you agree to the exclusive jurisdiction of the courts of England and Wales.